We are committed to protecting and preserving the privacy of everyone who visits our website or communicates with us electronically.
This policy explains how Jo Gibson Limited (“we”, “us”, “our”) collects and uses personal data through this website, through our newsletter, Shoulder Steps Insider, and when you contact us about courses, bespoke training or consultancy. We comply with UK data protection law, including the UK GDPR and the Data Protection Act 2018. Please read this policy carefully to understand what happens to personal data you give us or that we collect when you visit this site.
Who we are
Jo Gibson Limited, registered office 26 Hydro Avenue, West Kirby, Wirral, England, CH48 3HR, company number 10577665. We are registered with the Information Commissioner’s Office (ICO), registration reference ZB733317.
If you have any questions about this policy or how we use your data, email info@jogibsonshoulder.com.
Information we may collect from you
Information you give us
You may give us information by filling in forms on our website, signing up to our newsletter or emailing us. This can include:
- your name, email address and phone number
- your message, and the course or service you are asking about
- your email address (and name, if we ask for it) when you sign up to Shoulder Steps Insider
Please do not send confidential patient or health information through our contact form or in a first email. If you are a clinician asking about consultancy, leave out patient names and identifiable details. We will explain how to share case information securely if it is needed.
For each visit to our website we may automatically collect:
- technical information, including a truncated and anonymised version of your Internet Protocol (IP) address, browser type and version, operating system and platform
- information about your visit, including the pages you view, how long you stay, how you reached the site (with date and time), page response times, what you click on, documents downloaded and download errors
Our website uses cookies to distinguish you from other users, to give you a good experience when you browse and to help us improve the site. When you first visit, you can choose which non-essential cookies to accept, and you can change your choice at any time.
We may use the following types of cookies. Cookies other than strictly necessary ones are only set if you accept them.
Managing cookies
You can change or withdraw your consent at any time through our cookie banner settings. You can also block or delete cookies in your browser settings, although parts of the site may not work properly if you do. For more information about cookies and how to manage them, see the ICO’s guidance at https://ico.org.uk/for-the-public/online/cookies/.
Our newsletter, Shoulder Steps Insider
When you sign up, we add your email address to our mailing list, send you the free resource and then send you editions of the newsletter. Every email includes an unsubscribe link, and you can also ask us to remove you by emailing info@jogibsonshoulder.com. We only send newsletter emails to people who have signed up.
We use MailerLite to store our mailing list and send our emails. MailerLite handles your data on our behalf and under its own privacy policy.
Courses and bookings
Our in-person courses are booked through the course organisers named on each course listing, and our online course is provided through Clinical Edge. When you book, the organiser collects and uses your details under their own privacy policy, not this one, and is responsible for how they use them. We do not take course payments through this website.
Who we share your information with
Any information you send us will be emailed directly to us or stored on a secure server. We use these service providers to run our website and communications:
- WP Engine, our website hosting provider
- MailerLite, our email newsletter provider
- our email and IT providers
We do not rent, sell or share personal information about you with other people or non-affiliated companies for their marketing. We will only disclose your personal data to regional or national institutions and authorities where required by law or regulation, and we will use all reasonable efforts to limit this.
Transfers outside the UK
Some of our service providers may process data outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as an adequacy decision or approved standard contractual clauses.
How long we keep your information
We keep personal data only for as long as we need it for the purpose we collected it, and then delete or anonymise it.
Security
Transmission of information over the internet is never completely secure. We will do our best to protect your personal data, but we cannot guarantee the security of data sent to our site, and any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access.
Third party links
Our site contains links to third party websites, videos, podcasts and course providers. If you follow a link, please note that those sites have their own privacy policies and we do not accept any responsibility or liability for them. Please check their policies before you submit any personal data.
Your rights
Under data protection law you have the right to:
- ask for a copy of the personal data we hold about you
- ask us to correct data that is wrong or incomplete
- ask us to delete your data in certain circumstances
- ask us to restrict or stop using your data in certain circumstances
- object to us using your data where we rely on legitimate interests
- ask for your data in a portable format where it applies
- withdraw your consent at any time, for example by unsubscribing from the newsletter
To use any of these rights, contact us in writing at info@jogibsonshoulder.com. We will reply within the statutory time frames, and we may need to ask for further information to trace your data. If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office (ICO) at https://ico.org.uk/make-a-complaint/ or on 0303 123 1113.
Children
This website is intended for healthcare, exercise and performance professionals and is not directed at children.
Changes to this policy
Any changes we make to this policy will be posted on this page and, where appropriate, notified to you by email. Please check back from time to time.
Contact
Questions, comments and requests about this policy are welcome. Email info@jogibsonshoulder.com or use the contact form on our website.